Terms of purchase and cancellation
Changes and cancellations of orders are always made in accordance with the purchase and cancellation terms.
Payment methods
Payment options for private customers
You can pay for your order
- via online banking,
- with a debit/credit card (Visa, Mastecard), or
- with mobile payment methods (MobilePay, Google Pay, Apple Pay).
We recommend placing your order while logged in. This way, your permits and hut reservations are saved to your customer account, and you will receive a payment link that allows you to pay your reservation by the due date. Through your customer account, you can also cancel your order yourself if it has not yet been paid. Orders placed without logging in must always be paid immediately.
Paid permits and hut reservations generally cannot be cancelled after payment. Please note that certain permits (e.g. the fisheries management fee) must always be paid immediately.
If you need an invoice for your order, you must make the reservation through customer service. An invoicing fee will be added to the order in this case. It is not possible to request an invoice through the self-service channels.
Payment options for companies
You can pay for your order
- via online banking,
- with a debit/credit card (Visa, Mastecard), or
- with mobile payment methods (MobilePay, Google Pay, Apple Pay).
We recommend placing your order while logged in as a business customer. A company can authorise an individual to use the online service on behalf of the company. The customer account is personal.
When logged in, your permits and hut reservations will be saved to your customer account, and you will receive a payment link that allows you to pay your reservation by the due date. Through your customer account, you can also cancel your order yourself if it has not yet been paid. Orders placed by a non‑logged‑in business customer must always be paid immediately.
Paid permits and hut reservations generally cannot be cancelled after payment. Please note that certain permits (e.g. the fisheries management fee) must always be paid immediately. After payment, all matters related to the order, such as cancellations, are handled through customer service.
If you need an invoice for your reservation, you must make the reservation through customer service. An invoicing fee will be added to the order in this case. It is not possible to request an invoice through the self-service channels. An invoice always requires a Finnish Business ID.
Log in to your customer account
Sign in or create an account to make reservations as a logged‑in customer.
Do you need help with payment matters?
Permit sale and information Mon–Fri 9 am–3 pm
+35820692424
Call cost €0.00/min + mobile charge/local network rate. Urgent orders always by phone.
Information on hut reservations on weekdays 9 am–3 pm
+358206396000
Billing and cancellations of reservations must always be done through the contact form (luontoon.fi).Call cost €0.00/min + mobile charge/local network rate.